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Our Training Product

We provide skills training for sales, customer service, and technical support staff and their managers. Our programs are all geared toward helping participants build value and integrity into their relationships with their customers - both internal and external.

There are four reasons why our programs get the results our clients seek:

1.
All programs contain a component that links the training to your organizational mission and objectives.
2.
Our training programs coach usable skills that have immediate impact on performance.
3.
Performance support tools are integrated into the training programs to help participants use the skills on the job.
4.
Optional programs for managers and supervisors help keep the skills alive over time.


Training Programs

1. Sales Management Curriculum

  • Professional Selling Skills

  • Telemarketing Skills

  • Dynamic Direct Sales

  • Consultative Selling

  • Retail Sales Management

  • Effective Negotiation Skills

  • Advanced Negotiation Skills

  • Business Proposal Writing Skills

  • Channel Planning and Management

  • Key Account Management

  • Sales Motivation

  • Strategic Sales Management

2. Personal Excellence Curriculum

  • Effective Presentation Workshop

  • EQ for Business

  • Events Organizing Skills Workshop

  • Knowledge Management

  • Managing Interpersonal Relationship

  • Brain Gym®

  • Touch for Health ® Kinesiology

  • Touch for Health ® Stress Management

  • Double Doodle Play ®

  • NLP in Communications

  • Public Relationship Management & Media Relations

  • Practical Business Protocol

  • Teambuilding with Games

  • Time Management Workshop

  • War-game for Cohesiveness Teamwork

3. Management Development Curriculum

  • Building an Effective Team

  • Change Management Workshop

  • Effective Meeting Handling

  • Creative Problem Solving & Decision Making

  • The Art of Leadership

  • Coaching for Success

  • Effective Interviewing Skills

  • Financial Management for Non-Financial managers

  • Supervisory Skills

  • Performance Management

  • Train-the-Trainer

  • Instructional Design

  • The Perpetuating Wisdom of Sun Tze in Management

4. Customer Service Curriculum

  • Customer Service Programs

  • Customer Relation Management

  • Total Quality External Customer Service

  • Total Quality Internal Customer Satisfaction

  • Telephone Skills

5. Process Improvement & Quality Curriculum

  • Six Sigma Management

  • Project Management

  • Balance Score Card

  • Total Quality Management